Terms and Conditions

Welcome to NepGift! These Terms and Conditions ("Terms") govern your access to and use of our website https://www.nepgift.com/ and related services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Terms

1.1 Acceptance of Terms

By creating an account, making a purchase, or using any part of our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of the website after such changes constitutes your acceptance of the revised Terms.

1.3 Eligibility

You must be at least 18 years old to use our services. By using NepGift, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

2. Account Registration

2.1 Account Creation

To access certain features of NepGift, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials.
• Notify us immediately of any unauthorized use of your account.

2.2 Account Responsibilities

You are responsible for all activities that occur under your account. NepGift is not liable for any loss or damage arising from your failure to comply with these security obligations.

2.3 Account Termination

We reserve the right to suspend or terminate your account at any time, without prior notice, if we believe you have violated these Terms or engaged in fraudulent or illegal activity.

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, pricing, or other content on the website are accurate, complete, reliable, current, or error-free.

3.2 Pricing and Availability

All prices are listed in Nepali Rupees (NPR) and are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion.

3.3 Product Quality

NepGift works with trusted vendors to ensure product quality. However, we do not guarantee the quality, safety, or legality of products listed by third-party vendors.

4. Orders and Payments

4.1 Placing Orders

When you place an order, you are making an offer to purchase the products. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

4.2 Payment Methods

We accept various payment methods, including credit/debit cards, mobile wallets, and bank transfers. By providing payment information, you represent and warrant that you are authorized to use the payment method.

4.3 Payment Processing

All payments are processed securely through third-party payment processors. NepGift does not store your complete payment card information.

4.4 Order Confirmation

You will receive an email confirmation once your order has been successfully placed. This confirmation does not signify our acceptance of your order but merely confirms receipt of your order.

5. Shipping and Delivery

5.1 Shipping Policy

We ship products within Nepal to the addresses you provide. Delivery times may vary based on location and product availability. We are not responsible for delays caused by third-party shipping carriers or circumstances beyond our control.

5.2 Delivery Issues

If your order is lost, damaged, or delivered to the wrong address, please contact our customer support team within 7 days of the expected delivery date.

5.3 International Shipping

Currently, we only ship within Nepal. International shipping may be available in the future.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 14 days of delivery for products that are unused, in their original packaging, and in resalable condition. Certain products, such as perishable goods, customized items, or intimate products, are not eligible for return.

6.2 Refund Process

Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method.

6.3 Exchange Policy

If you wish to exchange a product for a different size, color, or variant, please contact our customer support team to arrange an exchange.

7. Vendor Terms

7.1 Vendor Registration

Third-party vendors may register on NepGift to sell their products. Vendors must provide accurate business information, including PAN ID, VAT details, citizenship documents, and bank account information.

7.2 Vendor Responsibilities

Vendors are responsible for:

• Ensuring product quality and accuracy of product listings.
• Fulfilling orders promptly and professionally.
• Complying with all applicable laws and regulations.
• Handling customer inquiries and complaints related to their products.

7.3 Commission and Fees

NepGift charges vendors a commission on each sale. Commission rates and payment terms are outlined in the Vendor Agreement.

7.4 Vendor Termination

We reserve the right to suspend or terminate vendor accounts for violations of these Terms, poor performance, customer complaints, or fraudulent activity.

8. Intellectual Property

8.1 Ownership

All content on the NepGift website, including text, graphics, logos, images, and software, is the property of NepGift or its licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

8.3 User Content

By submitting reviews, comments, or other content to NepGift, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content in connection with our services.

9. Prohibited Activities

You agree not to:

• Use the website for any illegal or unauthorized purpose.
• Violate any laws, regulations, or third-party rights.
• Transmit viruses, malware, or any other harmful code.
• Attempt to gain unauthorized access to our systems or networks.
• Engage in fraudulent activity, including using stolen payment information.
• Harass, threaten, or harm other users or vendors.
• Scrape, crawl, or use automated tools to access the website without permission.

10. Disclaimers and Limitation of Liability

10.1 Disclaimer of Warranties

The NepGift website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Liability

To the fullest extent permitted by law, NepGift and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the website or services.

10.3 Maximum Liability

Our total liability to you for any claims arising out of or relating to these Terms or your use of the website shall not exceed the amount you paid to NepGift in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless NepGift and its affiliates, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

• Your use of the website or services.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Any content you submit or post.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nepal, without regard to conflict of law principles.

12.2 Arbitration

Any disputes arising out of or relating to these Terms or your use of the website shall be resolved through binding arbitration in accordance with the rules of the Nepal Arbitration Council.

12.3 Jurisdiction

For any disputes that cannot be resolved through arbitration, you agree to submit to the exclusive jurisdiction of the courts located in Sunsari, Nepal.

13. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of any third-party sites. We encourage you to review the terms and policies of any third-party websites you visit.

15. Force Majeure

NepGift shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, government actions, or disruptions to internet services.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the website, constitute the entire agreement between you and NepGift regarding your use of the website and services.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

Email: info@nepgift.com

Phone: +977 9746205063

Address: Bus Park, Dharan, Sunsari 56700, Nepal

Contact Page: Contact Us

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By using NepGift, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing NepGift!